Terms of Service

Last updated: October 06, 2025

1. Acceptance of Terms

By accessing, using, or engaging with GoOnline 's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Services Description

GoOnline provides the following digital services:

• Web Development: Custom websites, responsive design, CMS development
• Mobile App Development: iOS and Android applications
• E-commerce Solutions: Online stores, payment integration, inventory management
• Digital Marketing: SEO, social media management, content creation
• Maintenance & Support: Website updates, security monitoring, technical support
• Consulting Services: Digital strategy, technology recommendations

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete project requirements
• Respond to requests for information within 48 hours
• Provide necessary content, images, and materials in a timely manner
• Review and approve deliverables within 5 business days
• Make payments according to the agreed schedule
• Comply with all applicable laws and regulations
• Respect intellectual property rights

4. Payment Terms and Pricing

4.1 Payment Structure

• Initial Payment: 50% of total project cost required to commence work
• Milestone Payments: 25% at project midpoint (if applicable)
• Final Payment: Remaining balance due upon project completion and delivery
• Maintenance Services: Monthly or annual billing as agreed

4.2 Payment Methods

We accept the following payment methods:

• Visa and Mastercard
• Bank transfers
• PayPal
• Razorpay (for international clients)

4.3 Pricing and Currency

• All prices are in USD unless otherwise specified
• Prices are subject to change with 30 days notice
• Additional features or changes may incur extra charges
• Rush orders may include a 25-50% surcharge

5. Project Timeline and Delivery

5.1 Standard Timelines

• Company Profile Websites: 1-2 weeks
• E-commerce Solutions: 2-4 weeks
• Custom Web Applications: 3-6 weeks
• Mobile Applications: 4-8 weeks
• Complex Enterprise Solutions: 8-12 weeks

5.2 Timeline Extensions

Project timelines may be extended due to:

• Client delays in providing content or feedback
• Scope changes or additional requirements
• Third-party dependencies (hosting, domain, APIs)
• Technical complexities not initially identified

6. Intellectual Property Rights

6.1 Client Ownership

Upon full payment, you will own:

• Custom code developed specifically for your project
• Original designs and graphics created for your project
• Project documentation and user manuals
• Content and materials you provided

6.2 GoOnline Rights

We retain rights to:

• Pre-existing code, frameworks, and libraries
• Proprietary tools and methodologies
• Portfolio rights to showcase completed work
• General knowledge and skills gained during the project

7. Support and Maintenance

7.1 Free Support Period

• 30 days of free bug fixes and minor adjustments
• Email support during business hours
• Basic troubleshooting and guidance

7.2 Extended Support

Extended support packages available:

• Basic Maintenance: $50/month - Updates, security patches, basic support
• Standard Maintenance: $100/month - Regular updates, monitoring, priority support
• Premium Maintenance: $200/month - Full maintenance, 24/7 support, performance optimization

8. Refund and Cancellation Policy

8.1 Project Cancellation

• Client may cancel within 48 hours of project start for full refund
• After 48 hours, cancellation fees apply based on work completed
• No refunds for completed projects or delivered work

8.2 Refund Processing

• Refunds processed within 5-10 business days
• Processing fees may apply
• Refunds returned via original payment method

9. Limitation of Liability and Disclaimers

9.1 Limitation of Liability

GoOnline 's liability is limited to:

• Maximum of the total amount paid for the specific service
• Direct damages only (no indirect, incidental, or consequential damages)
• Exclusions for third-party actions, force majeure, or client negligence

9.2 Service Disclaimers

• Services provided "as is" without warranties
• No guarantee of specific business results or outcomes
• Client responsible for compliance with local laws and regulations
• Third-party service dependencies not under our control

10. Confidentiality and Non-Disclosure

Both parties agree to:

• Keep confidential information strictly confidential
• Not disclose proprietary information to third parties
• Use confidential information only for project purposes
• Return or destroy confidential materials upon project completion

11. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters, war, terrorism, or civil unrest
• Government actions or policy changes
• Internet outages or third-party service failures
• Pandemic or public health emergencies

12. Dispute Resolution

In case of disputes:

• First attempt: Direct negotiation and mediation
• If unresolved: Binding arbitration in India
• Governing law: Laws of India
• Language: English for all proceedings

13. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be:

• Posted on our website with updated date
• Communicated via email to active clients
• Effective 30 days after posting
• Continued use constitutes acceptance of new terms

14. Contact Information

For questions about these Terms of Service, please contact us: