Privacy Policy
Last updated: October 06, 2025
GoOnline is committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data when you use our web development, mobile app development, and digital services.
1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us when you:
- Request a quote or consultation for web development services
- Create an account on our platform
- Make a payment for our services
- Contact us for support or inquiries
- Subscribe to our newsletter or updates
This information may include:
- Full name and business name
- Email address and phone number
- Business address and location
- Payment information (processed securely through third-party providers)
- Project requirements and specifications
- Communication history and support tickets
- Website content and materials you provide for development
1.2 Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide and deliver our web development and mobile app services
- Process payments and manage your account
- Communicate with you about your projects and service updates
- Provide customer support and technical assistance
- Send you important updates about our services and policies
- Improve our website and services
- Comply with legal obligations and protect our rights
- Analyze usage patterns to enhance user experience
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing (Razorpay, PayPal, etc.)
- Email communication services
- Website hosting and maintenance
- Analytics and performance monitoring
- Customer support tools
3.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Enforce our terms of service
4. Data Security and Protection
We implement comprehensive security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls and authentication systems
- Regular security audits and monitoring
- Secure backup and recovery procedures
- Staff training on data protection practices
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and user experience
Project-related data is typically retained for 3 years after project completion, while account information may be retained longer for ongoing support.
6. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate data
- Request deletion of your personal information
- Opt-out of marketing communications
- Request data portability
- Withdraw consent for data processing
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve website functionality and performance
You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Certification schemes and codes of conduct
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Sending you an email notification
- Updating the "Last updated" date at the top of this policy
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@goonlinekuwait.com
Phone: +91-98862-14446
Address: West Bengal, India
Data Protection Officer: privacy@goonlinekuwait.com
Support: support@goonlinekuwait.com
Business Hours: Mon-Fri 9AM-6PM (India Time)
Note: This Privacy Policy is effective as of the date listed above and applies to all information collected by GoOnline. By using our services, you consent to the collection and use of information in accordance with this policy.